Category Archives: Customer Experience Management

This a monitoring process where brands | companies | businesses design and then monitor an experience intended for specific customers.

CEM – The Greatest Challenge

CEM – The Greatest Challenge Study Reveals 61% of Customer Experience Leaders Cite Customer Experience Management as Their Greatest Challenge   What are the greatest challenges you face in your discipline? If customer experience management tops your list, you’re not alone. According to a recent study conducted by the Customer Management Exchange Network, 61% of […]

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Increase Sales with Retail Point of Sale Optimization

Everyone has seen candy bars and magazines at the checkouts in the grocery store, but retailers in many other niches often miss out on the power of retail point of sale optimization and all of the upsells that can go with it. Many stores also underestimate how important the overall checkout experience is to customer […]

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Five Unique Reasons Why You Need Retail Experience Optimization

The old adage “the customer is always right” has never been more true than in today’s technologically advanced world. Customers have information and statistics at the tips of their fingers with the press of a button or the click of a mouse. Businesses have to work harder to stay competitive in the eyes of tech-savvy […]

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