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Service Evaluation Concepts provides powerful & effective Customer Experience Optimization tools and resources to some of the best known brands in the world. Our Promise, Our Vision, Our Mission is to provide the highest possible Return On Intelligence.

The customer journey map knows no borders

The customer journey map knows no borders

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Customer Retention Depends on Customer Experience

Which is more important, customer loyalty or customer acquisition? Both are important to the success of your business. But when you hear that it costs five times more to acquire a new customer than to keep an existing one, what’s the smartest use of your resources? Why do customers leave? Many businesses think that price […]

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Undercover Students in Colleges and Universities

When universities work to attract students, they are doing more than just selling an education; they’re selling a lifetime experience. From initial information packets sent to prospective students still in high school, to student life literature sent during their undergraduate years, to post-graduation and alumni relations, each touch point should have a corresponding look and […]

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