Category Archives: Return On Intelligence

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Return on Intelligence – The Most Powerful Business Metric

Return on Intelligence changes the landscape for any business. Here’s why. It’s a common discussion in companies: What should we use to measure success? From business owners to the C-Suite to management and front-line professionals, businesses everywhere are looking for newer, better, more powerful ways to establish and measure Key Performance Indicators (KPIs). At the […]

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Touchpoint Measurement 101 Part I: Everyone’s Talking About It. Why’s It So Important?

Editor’s Note: For our “Touchpoint Measurement 101” series, we’ve tapped the knowledge of several customer experience experts, including Arcadio Roselli, CEO of Service Evaluation Concepts. Mr. Roselli’s company specializes in gathering and analyzing front-line business intelligence. His unique, technology-infused services (which include mystery shopping, call tracking, ad tracking, focus groups, and more) give companies the […]

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CEM – The Greatest Challenge

CEM – The Greatest Challenge Study Reveals 61% of Customer Experience Leaders Cite Customer Experience Management as Their Greatest Challenge   What are the greatest challenges you face in your discipline? If customer experience management tops your list, you’re not alone. According to a recent study conducted by the Customer Management Exchange Network, 61% of […]

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