Category Archives: Liquid Loop

This is a new kiosk like console that measures customer sentiment at the “Point of Experience” in Real-time. The console was introduced by SEC in the USA in 2010. The purpose of the device is to provide Point of Experience (PoE) real-time customer feedback.

Does My Company Need A Touchpoint Map?

It’s all about our two most important assets; employees and customers. If it weren’t for this important human dimension our businesses wouldn’t be here today, right? However, as we go through the daily grind, we can sometimes lose sight of the real reason behind what we’re doing – to provide great working environment filled with […]

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Conspiracies

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