Client Support

SEC prides itself in allowing every client to get the maximum amount of time and energy possible from our staff. This helps us ensure that your business is being heard and that your goals are being achieved. We promise to manage ourselves on a human scale, encouraging every person to develop their full potential where personal and professional integrity matter above all else.

SEC prides itself in allowing every client to get the maximum amount of time and energy possible from our staff. This helps us ensure that your business is being heard and that your goals are being achieved. We stand ready to serve and will behave as an extension of your team, in support of your brand promise.

Our Commitment

At SEC, we pride ourselves in developing strong collaborative relationships between our clients and our team members. This helps us ensure that your business goals are being achieved.

Accuracy

We promise to deliver accurate, quality-certified data.

Alerts

We promise to send alerts on critical issues to all team members within 72 business hours of the interaction.

Actionable Intelligence

We promise to continually analyze your data, and advise you of important trends and opportunities.

SEC Client Resolution Board

SEC has in place a most effective communication tool which inures to the benefit of client personnel and SEC staff alike in that, exchanges of communications involving issues requiring clarification, schedule revisions, shop cancellations, etc. can be transmitted by and from either side to the other and acted upon speedily. The nature of the communicative exchanges can be categorized and, as such, are memorialized for future reference as to expression of the issue, the response to that expression and the time frame in which the issue was brought to conclusion. Clients are given access to the Resolution Board from within the Report Gallery, facilitating Action Plans, Effective Communication and Accountability to KPI’s with ease and at a glance.

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