Complaints light the way to better customer experience

Complaints light the way to better customer experience

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header-clientsYou have likely heard the phrase “Let’s turn lemons into lemonade”, well complaints are the lemons and regardless of the brand you will experience this from time to time.  Mistakes happen in humanity everyday.  It’s how we react that matters most, because that is where opportunity lives.  Take a look at our “Value Creation through Customer Complaints