Organizational Intelligence

Is your team working together? Customer loyalty is directly related to positive employee attitudes. SEC can help you quantify employee opinions, frustrations, and experiences and how they affect sales and profitability data.

  • Identify key drivers for engagement
  • Improve productivity
  • Make better hiring decisions
  • Reduce turnover
  • Build loyalty

41% of customers credit their loyalty to a business because of positive employee attitudes. SEC can help you improve customer loyalty by strengthening your employee relationships. Our Organizational Intelligence solutions measure employee engagement and make it easy to hear employees’ ideas, praise, problems and suggestions, so you can react quickly. Listening to your front-line staff will help companies learn ways to improve their processes, keep employees engaged and productive, and reduce employee turnover.

Reduce Employee Churn

Engaged employees are more effective, provide better customer experiences and stay with you longer, reducing the cost of employee churn. An effective employee engagement program requires input from your employees. Annual staff surveys, regular pulse surveys and ad-hoc programs that capture attitudes at times of organizational change help to build a picture of engagement across your business—and help you understand when you need to act. SEC enables your HR team to create company-wide, complex surveys for your annual employee satisfaction program, and enables you to analyze and share that data with key stakeholders. You can also create shorter, flexible feedback programs to focus on regional, departmental or event-driven issues to keep your finger on the pulse in the meantime.

Boost Employee Engagement

Engaged employees are more effective, provide better customer experiences and stay with you longer, reducing the cost of employee churn. An effective employee engagement program requires input from your employees. Annual staff surveys, regular pulse surveys and ad-hoc programs that capture attitudes at times of organizational change help to build a picture of engagement across your business—and help you understand when you need to act. SEC empowers your HR team to measure engagement company-wide, to analyze and share that intelligence with key stakeholders to impact positive all of your strategic initiatives. You can also create shorter, flexible feedback programs to focus on regional, departmental or event-driven issues to keep your finger on the pulse.

Keep Your Best Employees

Add the Voice of the Employee (VoE) to your talent management program, giving you better insight into what drives top employees to succeed. Use this insight to pre-empt situations in which your best people might not be fulfilled in their roles, and prevent them from leaving for new pastures.

Manage Change Effectively

Use employee views to improve change processes. Deploy regular surveys to employees affected by organizational change, and react quickly to problems that arise—limiting negative impact.

Build a Strong Corporate Culture

Demonstrate your commitment to your workforce. Actively gathering employee opinions and being seen to act on them shows you take their views seriously. Share results of surveys across the company where appropriate, to show exactly how you’ve reacted to their comments. Add customer feedback to the mix so front line staff understand exactly how their actions affect the company.

Make On-Boarding Easier, More Economical and Effective

Leveraging our Front-Line BI – Enterprise Feedback Management System (EFMS), SEC can help make employee on-boarding and orientation effective, easier and economical.  Our LIQUID Survey System and our “Mystery Shopping” Training Certification Tools can be customized to help you educate your new hires about your designed customer experience, company policies, proper procedures, Key Performance Indicators and just about anything else you can think of and validate they’ve understood!

Facility Audits

Not sure whether all your locations measure up? SEC’s “SmartAgent” Platform allows your managers (Regional, District, Departmental etc) to use the same SEC EFMS to centralize their audit results onto the same Dashboard as all of the front-line Business Intelligence.  This capability is complimented by SEC’s Worldwide Panel of 650,000 “Brand Agents” which can be deployed to overtly inspect and document facility conditions at almost any location in the free world. Our rich media supported reporting system can be customized to alert you about critical issues instantaneously.

Temporary Help

Need extra temporary help for occasional tasks like annual inventory taking? SEC’s National Panel of 250,000 highly-trained brand agents can be deployed to provide supplemental help at any location nationwide.

Organizational Audit Package

Not looking for an ongoing program? Not sure exactly what you need? Let our organizational experts put together an introductory package of services at a price you can afford, with no long-term commitment. Please call 516.576.1188 x.3530 or email us at solutions@serviceevaluation.com for more information.

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