WHO WE ARE…
Service Evaluation Concepts, Inc. (SEC) is a Customer Experience Management Resource with a core competency in the administrative process of the methodology commonly referred to as "Mystery Shopping". SEC was founded in 1987 to empower decentralized businesses to evaluate the face-to-face customer experience.

SEC is a leader in Customer Experience Management (CEM), helping industry-leading businesses understand behaviors and improve the customer experience. In a world where competition is global and where knowledge and technology rapidly flow across cultural boundaries, successful businesses need to be responsive to market changes and customer expectations.

WHAT WE DO…
SEC specializes in administrating large-scale national programs. We focus on the unique needs of enterprise, from industry to industry, applying over 15 years of experience to each and every program we manage. We consciously seek out companies who are leaders in their industry and who have a commitment to employee and customer satisfaction. We only consider projects where our skills and resources are aligned with the clearly-defined objectives of the engagement. This is essential because our approach requires a true partnership with the client we serve, so that SEC becomes an extension of their organization.

HOW WE DO IT…
The cornerstone to our success is our panel of more than 200,000 Certified Business Analysts (CBA's) located throughout the United States. In addition, SEC has access to a global network consisting of 650,000 BA's through the International Mystery Shopping Alliance (IMSA) www.theimsa.com, which empowers SEC to have local market clarity (culture, currency exchange, local legal requirements etc.) and global reach. Our International panel compiles, tabulates and presents unbiased, objective facts on questions that companies need answered.

Our Long Island, New York headquarters serves as the core operations center for client programs throughout the world. SEC works with our clients to understand objectives and goals and develop tailored programs to meet their needs.