Category Archives: Customer Experience Management

This a monitoring process where brands | companies | businesses design and then monitor an experience intended for specific customers.

Optimizing the Retail Experience

As a business owner or even a general manager, the ideal customer is the one you see on a daily basis, i.e. the returning customer. Obviously because a returning customer is one who regularly spends his or her money, but also because these are the customers who can potentially get your business more attention than […]

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The Simple Secrets of the Loyal Customer

As a business owner or even a general manager, the ideal customer is the one you see on a daily basis, i.e. the returning customer. Obviously because a returning customer is one who regularly spends his or her money, but also because these are the customers who can potentially get your business more attention than […]

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Retail Experience Optimization: A Must Have for the Holiday Season

We’re coming up on one of the most critical shopping seasons of the year, the holidays. According to Mobile Commerce their research shows you now work in an industry dominated by mobile devices where consumers are spending a larger portion of their time doing product review and analysis online. It’s easier and more convenient. But, […]

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