Our Enterprise Feedback Management System (EFMS) is designed to assess every customer touch point in the customer pathway. We include every stakeholder and constituent in the process from Senior Management, Field Managers, Frontline Employees, Customers, Vendors and anyone who impacts the Brand Value Proposition.
Our core asset is the ability to deploy trained and certified field research participants as “Undercover CEO’s” ready to measure what you are trying to manage. No matter the business venues, we will provide the resources to observe, listen, evaluate and engage. Findings are collected, analyzed and streamed on demand, allowing stakeholders to integrate results into their decision-making, to recognize and reward exceptional performance, and expertly understand areas for operational and service improvement.