Measuring What you Manage
SEAMLESSLY DEPLOYING CERTIFIED BRAND AGENTS INTO YOUR BUSINESS
Leveraging our multi-national coverage and talent pool of over 600,000 Agents, Service Evaluation Concepts can deploy Certified Brand Agents into businesses across the globe. Armed with your designed customer experience, our Agents can be dispatched directly onto the frontline, analyzing what matters most to your brand.
Overt & Covert Agents
Deployed to meet your specifications. Our services can provide operatives as overt or covert agents, supporting you in measuring interaction on your terms.
Our Six Step process
#1 Understand What you Want to Measure
We work with every partner to understand what matters to their brand, and create a tailored program based on their expectations, challenges and designed human experience. Our services are agnostic. We are experts in the process, not the decision making.
#2 We Offer our Insights
For over 35 years, Service Evaluation Concepts has helped businesses to gain quality insights into the human dimension of their brands. We offer direct guidance through collaboration and consultation. Our insights are impartial, analytical and backed by evidence-based rigorous data intelligence.
#3 We Arm Agents with Expected Experience
We educate our Agents with an understanding of our partners’ intended customer experience, then validate knowledge transfer. Armed with what they are looking to measure, they are able to effectively analyze and monitor partner expectations with what is actually happening on the ground.
#4 We Deploy Certified Brand Agents
We match specific Agents in-line with our partners’ target demographics. By doing so, we ensure our insights are connected to an appropriate source, resulting in seamless, native deployment with actionable, relevant insights that matter.
#5 Feedback & Reporting
Client programs are powered by an Enterprise Feedback Management System (EFMS) and our experts in data analytics, reporting and the delivery of highly actionable programmes. Entirely tailor-made to the unique challenges of our partners’ businesses.
#6 Leverage the Data for Actionable Improvements
Our reports enable organizations to visualize how their current experience aligns with their expectations. These dynamic insights support business leaders in making more informed decisions on their processes, improving conversions, customer loyalty and employee engagement and satisfaction, all rooted in cause-and-effect linkage to financial KPIs.
HUNDREDS OF HAPPY PARTNERS
SEE THE VALUE WE ADDED
Our services have driven performance, engagement and conversions forward for some of the world’s most recognizable brands.