Driving Experience and Satisfaction Forward With Meaningful Insights
GENERATING A RETURN ON INTELLIGENCE
By partnering with Service Evaluation Concepts, brands invest in a Return on Intelligence™. Our data quantifies and provides rich, valuable insights that enable partners to manage what they’re looking to measure, refocus or improve.
POWERFUL, DATA-DRIVEN INSIGHTS
Verified Return on Intelligence™
Service Evaluation Concepts is built on strong partnerships. Our tailored, custom-built solutions are designed to deliver a direct Return on Intelligence™, with meaningful insights into human capital (employee performance and customer experience) through evidence-based research.
Reporting into our Enterprise Feedback Management System (EFMS), our Brand Agents assess every touchpoint in the customer journey, delivering verifiable, authentic insights into Brand Value Proposition. Stakeholders are then able to draw conclusions from this data, with a view to making informed decisions that drive engagement, satisfaction rates and improved conversions.
Need something more specific? Our experts can guide organizations through the process with consultancy sessions, viable research methodologies and impartial advice based on 35 years of impactful research.
Benefits of working with
Service Evaluation Concepts
Improve the customer’s experience
Ensure adherence to compliance, protocol and legal procedures
Improve customer loyalty and NPS
Enhance employee satisfaction and Engagement rates
Deploying An International Mystery Shopping Program For LEGO All Case Studies Company Overview The LEGO®…
Ensuring marketing teams were operating effectively at scheduled events All Case Studies Company Overview At…
Ensuring Firearm regulations were being complied With at Dunham’s Sports All Case Studies Company Overview…
Investigating the Expectations of Herbalife Nutrition Distributors Were Being Met All Case Studies Company Overview…
Measuring HR and Training Standards for macy’s Team Members All Case Studies Company Overview macy’s…
HUNDREDS OF HAPPY PARTNERS
SEE THE VALUE WE ADDED
Our services have driven performance, engagement and conversions forward for some of the world’s most recognizable brands.