We’re coming up on one of the most critical shopping seasons of the year, the holidays. According to Mobile Commerce their research shows you now work in an industry dominated by mobile devices where consumers are spending a larger portion of their time doing product review and analysis online. It’s easier and more convenient. But, do you understand these mobile customers? What does it take to keep and hold their attention while they’re considering their seasonal purchases? During this decision-making process you can get a better idea of how customers are connecting to your brand with Retail Experience Optimization. We help you by offering our most powerful Customer Intelligence Solution programs that define what your customers want.
During this season, millions will be spent to attract, motivate and establish customer preference but, the actual sale of a product or service often depends on the personal experience of the customer on the front-line. With our Mobile Customer Feedback, we can collect real-time data from shoppers and research participants using mobile devices with video, audio and text capabilities. With the use of these devices, smart phones and text messaging, we can engage participants in ways never before possible and collect real-time data of their experiences in the moment.
You only get one chance to make a first impression. When it comes to customer service, even one bad experience can not only mean the loss of a sale, it can also mean the loss of the customer permanently, not to mention the negative word of mouth. We don’t specialize in a particular industry or vertical market. We’re happy to work with any company, large or small, that is committed to being the best. Please Contact Us so we can help you outline segments and develop strategies to help your customers have a better holiday shopping experience.