Improve the designed customer experience of your brand.
We help brands to improve conversion through optimizing the designed customer experience. We do so by measuring the human dimension of a brand at every touch point of the customer journey: On the web, on the phone and at location.
All of our solutions deliver Intelligence into a central database, where Key Performance Indicators are tied to financial metrics using cause and effect linkage. Therefor we are driving Return on Intelligence (ROI) for brands worldwide.
Our Enterprise Feedback Management System (EFMS) is designed to assess every customer touch point in the customer pathway. We include every stakeholder and constituent in the process from Senior Management, Field Managers, Frontline Employees, Customers, Vendors and anyone who impacts the Brand Value Proposition.