we Inspect What You Expect
UNDERSTAND HOW HUMANS INTERACT WITH YOUR BRAND
Human experience is critical to business. Companies spend millions on sales, marketing and training to bring their brand to life, often without insight into how effective any of it is. Service Evaluation Concepts is the solution. Our multi-national services help businesses to measure, analyze and refocus what they expect from their designed brand experiences.
BUSINESS INTELLIGENCE EXPERTS
Data Backed Actionable Insights
Service Evaluation Concepts (SEC) does research based on the premise that the most vital asset of any business is people. Our custom-built solutions let our partners inspect, measure and analyze their brands’ intended human experience as it is currently being delivered.
When your intended brand experience is not being delivered upon as expected, our rich data reveals ways it can be changed, including improvements that will increase satisfaction, build customer loyalty and drive conversions.
With over 35 years’ experience working with both well-established and emerging brands, our experts deliver programmes and insights that are entirely tailor-made to the unique challenges of our partners’ businesses.
Deploying Our Brand Agents
There’s no template for how we deploy our Agents. Our tailor-made solutions are designed to be flexible. We analyze, quantify and report on highly-specific, unique interactions in highly-specific, unique brands.
With over 600,000 Agents around the world, we can deploy across a variety of industries. We arm every Agent before deployment with an in-depth knowledge of our clients’ intended experience.
We measure what matters to you.
We build solutions that are specific to our partners’ designed customer experience and pain points. To do this, we pair more than 35 years’ experience in the field with knowledge of a partner's KPIs and financial metrics.
Insights that Matter
We provide partners with the insights they need to improve their key performance indicators that are tied to human interaction. We measure what matters most in a tailored and easily useable way.
CUSTOM-BUILT FOR YOU
Looking for something more specific?
We build tailor-made programs for every brand we work with. Each one is customized to the expectations, policies, procedures and intended human experience of the brand. We go through this process for every company, no matter the industry, company size, verticals or revenue.
We supply the tools and framework to measure the factors that matter to your brand. There’s no-one-size-fits-all. Our experts help your business to measure human interaction that needs to be improved, monitored or just understood in greater depth.
Contact our Business Intelligence Team to discuss your needs today.