You might have heard the standard tips and tricks about customer experience before, but there are just a few little tidbits that most people tend to leave out. These lesser known tips are actually what can make your average customer a long lasting and loyal customer.
Know when to bend the rules
Of course, this tip is entirely circumstantial and you’ve really got to be careful. There’s nothing wrong with bending your store or company policy to go that extra mile for the customer, as long as it’s within reason of course.
Here’s an example: say there’s a small child standing in line with his mom and he wants to buy a pack of gum. He’s saved up his own money and proudly presents you with his pocket money. You count the money and it turns out it’s not quite enough. The boy is only five cents away from that pack of gum and he really does look proud of himself that he’s saved up.
This would be a good time for you to bend the rules a little and make a small exception. E-analysis allows many gamblers to collect statistics of their games in the online casino in order to study it and improve their game. As a result, the boy walks away happy and proud of himself, while his mom makes a mental note to always come back to this store. If a customer has a need that goes beyond what an employee can do, it’s best to consult with your manager or superior just so you can better accommodate the customer.
Don’t be afraid to be yourself
You’re a person before you’re an employee and that’s something that customers want to see. They want someone who can relate and empathize with them instead of a worker drone. So, don’t be afraid to be yourself and get to know the customers, but of course, try not to overstep your boundaries. Keep it professional, but be sure to keep it respectful and casual. This one’s all about reading the customer.
If you’d like more insight on improving the customer retail experience, retail optimization, or even improving the quality of your business, feel free to contact us!