FAQs

Login to our BA microsite. The BA Gallery is a complete self-serve environment that a Brand Agent is brought to after logging in. You will only have access to this portal if you have taken and passed the Service Evaluation Concepts BA Certification Exam to become a Brand Agent.

A Certified Brand Agent is a research participant who is tested and certified to ensure they have a complete understanding of a specific client engagement. CBA status, the highest standard in mystery shopping, is achieved by reading client work order specifications and taking a certification exam for a particular client. Without CBA status, a BA cannot assign themselves to any Service Evaluation Concepts engagement. Our website is designed specifically for professionally Certified Service Evaluation Concepts BAs.

In order to become a CBA, you must read client engagement guidelines, and then pass a certification exam for that particular client engagement. You must get all answers correct in order to pass the exam. All information on the exams is in the guidelines. If you fail the exam on your first attempt, you will have two more opportunities to re-take the exam. Once passing the exam, you will be CBA for that particular engagement, until the specifications change. As a first time CBA, you are only able to assign yourself one assignment/evaluation. After the initial assignment/evaluation is successfully completed, you will be able to self-assign additional work via our website.

The option to Add Yourself to Notification List is functionality that allows a CBA to be on ‘notification’ for an assignment/evaluation that is already assigned to another Certified Brand Agent. In the event that the CBA who has the assignment/evaluation cannot complete it, the CBAs on the notification list will automatically receive an email that the assignment/evaluation is available and will be offered the opportunity to accept the assignment/evaluation. In case a CBA has to cancel/reject an assignment/evaluation for a particular reason, being on the notification list ensures that there is more than enough coverage for a particular assignment.

Please follow the steps that follow in order to self-assign or be placed on the Notification List for an assignment/evaluation:
Step 1: Go to www.serviceevaluation.com
Step 2: In the upper right hand area of the homepage click the orange ‘LOGIN’, enter your Username and Password.
Step 3: After entering this information, hit the ‘login’ button.
Step 4: Select a state by clicking on the appropriate image on the map or from the pull down menu below the map.
Step 5: The cities and number of assignments/evaluations available within each city will be displayed.
Step 6: To view the assignments/evaluations within a given city or cities you must click on the box listed next to the city. All available assignments/evaluations for that city or cities will appear.
Step 7: Next to the assignment/evaluation ID you will see the text ‘Available’ or ‘Add to Notification List’.
Step 8: Depending on the assignment/evaluation status, you may choose to be assigned or placed on the notification list for the assignment/evaluation.
Step 9: Click on the ‘Add to Notification List’ link. Another window will open. Click on ‘Click Here’ to be placed on the Notification List. 

In order to take on any assignments/evaluations you first must be certified for that specific client. As a first time CBA, you can only receive one assignment/evaluation. Until the first assignment/evaluation is successfully completed, no other assignments/evaluations can be taken. After you successfully complete an assignment/evaluation, you can assign more work. The number of assignments/evaluations you can receive depends upon the amount of work available in your area, and your CBA rating. The higher your CBA rating, the more assignments/evaluations you will be able to receive. Generally, you will be allowed to have 8 assignments/evaluations open at a time.

You are paid an Independent Contractor at a specific invoice per assignment/evaluation on or around the 20th of each month for assignments/evaluations completed in the previous month. For example, assignments/evaluations completed in June will be paid in July and assignments/evaluations completed in July will be paid in August. Payment for each assignment/evaluation depends on the specifications involved in completing the assignment/evaluation. Payments may range from $10 to $50 or more per assignment/evaluation. When you take into account the free products and services that are available on many assignments/evaluations, the personal benefits rise substantially. Examples of free products and services include restoration of fees for groceries, meals, retail products, and much more.