Driving Brand Experience Forward at Every Touchpoint
OUR WORK AND RESULTS
Since 1987, Service Evaluation Concepts have set the industry standard for human experience research, analytics and customer research methodologies for brands worldwide.
DRIVING BRANDS FORWARD
For over 35 years’ Service Evaluation Concepts have been industry specialists in measuring the human dimension of the world’s leading brands. Our reputation is built on innovation, clarity and actionable data insights that make a continual difference to our clients' bottom line.
We focus on the unique needs of the client, from industry to industry, applying our collective experience to each and every program we manage. We consciously seek out companies who are leaders in their industry and who have a commitment to employee and customer engagement and satisfaction.
COMMITTED TO STRONG PARTNERSHIPS
Across our 35 years’ of experience, we’ve represented companies and brands of all sizes, across a variety of different industries, sectors and verticals. From Fortune 500 firms to burgeoning startups, our services have supported businesses seeking to deliver on their brand promise.
Our guidance, resources and tools have driven tangible ROIs for businesses across the globe. From banking and financial services to restaurants and fine dining; we apply a unique lens to every brand partner, generating meaningful results that make a genuine difference to their specific requirements and bottom-line.
Industries We Work In
Since 1987, we've supported brands from a variety of industries, sectors and multi-national locations.
SUPPORTING WORLD LEADING BRANDS
HUNDREDS OF HAPPY CLIENTS
See why they love it so much
Our services have driven performance, engagement and conversions forward for some of the world’s most recognizable brands.
Discover more about our work
Deploying An International Mystery Shopping Program For LEGO
Deploying An International Mystery Shopping Program For LEGO All Case Studies Company Overview The LEGO®…
Ensuring Marketing Teams Were Operating Effectively at Scheduled Events
Ensuring marketing teams were operating effectively at scheduled events All Case Studies Company Overview At…
Ensuring Firearm Regulations Were Being Compiled At Dunham’s Sports
Ensuring Firearm regulations were being complied With at Dunham’s Sports All Case Studies Company Overview…
Investigating the Expectations of Herbalife Nutrition Distributors Were Being Met
Investigating whether Herbalife Nutrition Distributors Were Meeting Expectations All Case Studies Company Overview Herbalife’s aim…
Measuring HR and Training Standards for macy’s Team Members
Measuring HR and Training Standards for macy’s Team Members All Case Studies Company Overview macy’s…