About Us
Service Evaluation Concepts
For over 35 years, Service Evaluation Concepts has supported brands of all sizes in understanding how humans interact with their businesses, from both a customer and employee perspective.
Why Major Brands Trust Service Evaluation Concepts:
Our Clients
Supporting the brands you know and love.
Deploying An International Mystery Shopping Program For LEGO
Deploying An International Mystery Shopping Program For LEGO All Case Studies Company Overview The LEGO®…
Ensuring Marketing Teams Were Operating Effectively at Scheduled Events
Ensuring marketing teams were operating effectively at scheduled events All Case Studies Company Overview At…
Ensuring Firearm Regulations Were Being Compiled At Dunham’s Sports
Ensuring Firearm regulations were being complied With at Dunham’s Sports All Case Studies Company Overview…
Investigating the Expectations of Herbalife Nutrition Distributors Were Being Met
Investigating whether Herbalife Nutrition Distributors Were Meeting Expectations All Case Studies Company Overview Herbalife’s aim…
Measuring HR and Training Standards for macy’s Team Members
Measuring HR and Training Standards for macy’s Team Members All Case Studies Company Overview macy’s…
FROM THE BLOG
Popular Articles
5 Main Benefits of Employing a Customer Experience Agency
In 2021, 44.5% of businesses worldwide considered Customer Experience (CX) to be a primary competitive differentiator, and another 48.5% thought of it…
How to Improve Customer Experience
Today, over two thirds of companies compete primarily on the basis of customer experience (CX), according to Gartner. CX is crucial for businesses…
What Is a Mystery Shopper and How Do I Become One?
Mystery shopping can be a popular opportunity for people looking for a second job with a highly flexible work schedule. No matter where…