January 9, 2023
Using Complaints to Drive Customer Experience
Customer experience (CX) is one of the strongest drivers for conversion and advocacy in modern business. In fact, 77% of brands believe…
November 11, 2022
Everything You Need to Know About NPS
As of 2021, there were an estimated 333 million businesses in existence worldwide. Whether they’re a large corporation or a local business…
September 1, 2022
What Is Brand Experience Design?
It’s no secret that the nature of B2C business has changed in recent years. Not least because of the pandemic, which expedited…