INDUSTRIES

We work with every partner to understand what matters to their brand, and create a tailored program based on their expectations, challenges and designed human experience. Our services are agnostic. We are experts in the process, not the decision making

Service Evaluation Concepts helps businesses to gain quality insights into the human dimension of their brands. We offer direct guidance through collaboration and consultation. Our insights are impartial, analytical and backed by evidence-based rigorous data intelligence.

We educate our Agents with an understanding of our partners’ intended customer experience, then validate knowledge transfer. Armed with what they are looking to measure, they are able to effectively analyze and monitor partner expectations with what is actually happening on the ground.

We match specific Agents in-line with our partners’ target demographics. By doing so, we ensure our insights are connected to an appropriate source, resulting in seamless, native deployment with actionable, relevant insights that matter.

Client programs are powered by an Enterprise Feedback Management System (EFMS) and our staff are experts in data analytics, reporting and the delivery of programmes, tailor-made to the unique challenges of our partners’ businesses.

Our reports enable organizations to visualize how their current experience aligns with their expectations. These dynamic insights support business leaders in making more informed decisions on their processes, improving conversions, customer loyalty and employee engagement and satisfaction, all rooted in cause-and-effect linkage to financial KPIs.